Statement from BulkpaqSource: Bulkpaq
Thanks for CD-RW.ORG for highlighting these imperfect results. At Bulkpaq, we work closely with our Far Eastern manufacturing partners and our network of distributors to ensure that we offer our customers the best combination of price and quality for our media.
Of course, no manufacturer is able to guarantee results 100 percent of the time and sometimes a bad batch does slip through the quality control process. This is further supported by the fact, that all of the large Tier 1 manufacturers accept that Grade A products certify only up to 98 percent. As this is the case, we accept - and expect - to get the occasional complaint.
Our position regarding quality is very clear. If an end-user suffers from any bad disc (due to manufacturing defects) that carries the Bulkpaq brand, then they should quite rightly expect a refund / replacement from the vendor that sold it to them. At Bulkpaq, we value customer feedback and recognise it as essential to our brand success which is why we closely work with our distributors ensuring that any potential problems are dealt with quickly and promptly.
The particular CMC manufactured Bulkpaq printable 8X disc that showed unfavourable results is no longer being manufactured and has not been since late 2004. Within the next few weeks, we expect all our European vendors to be distributing a new product.
The Recordable media marketplace is becoming increasingly crowded and we even have heard reports that there are counterfeiters who are trying to capitalise on the fame of Bulkpaq by rebadging cheap DVD with the brand. To ensure that our customers get only the genuine Bulkpaq product and not a lesser quality "fake", please buy from our network of official authorised Bulkpaq vendors throughout Europe.
Buying from an official vendor offers added protection as only genuine Bulkpaq products carries our guarantee.
Written by: Lasse Penttinen @ 27 Apr 2005 9:06
