EU Commissioner wants Microsoft to explain Xbox 360 disc scratching

We reported back in April that a Dutch TV show, Kassa, had done a show about Microsoft's Xbox 360 console scratching discs under normal use. It blamed the problem on a TSST DVD-ROM drive that is missing parts that stabilize the disc. Maglena Kunevam, the European Commissioner for Consumer Affairs, confirmed that she has contacted Microsoft about the problem and expects an answer fast.

She has asked Microsoft to explain how it has handled the problem specifically in the Netherlands, but also wants to know how big this problem is in other regions. There has been about 1,000 reported complaints in the Netherlands about this problem. Kunevam said that she expects a full response from Microsoft within a week.

Source:
Vara (Dutch)

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Written by: James Delahunty @ 2 Jun 2007 16:22

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24 comments

eandtc

Quote:It blamed the problem on a TSST DVD-ROM drive that is missing parts that stabilize the disc.I wonder how much money the accountants told MS they would save per drive buying these hobbled drives. XD

2.6.2007 17:04 #1

ZippyDSM

Quote:[quote]It blamed the problem on a TSST DVD-ROM drive that is missing parts that stabilize the disc.I wonder how much money the accountants told MS they would save per drive buying these hobbled drives. XD[/quote]Not to mention not using enough glue and duct tape on the CPU/heatsink :P

the 360 has come along way but still....I'd like a 80$ price drop on the new CPU/GPU systems :P

2.6.2007 18:15 #2

Jlhfit

More reason to buy a PS3!!

2.6.2007 18:48 #3

ZippyDSM

Originally posted by Jlhfit:More reason to buy a PS3!!No thank you I'd rather wait till the end of the year and get a solid and coherent system the 360 :P

the PS3 is to weak right now and needs 2 or 3 years to build games(half of witch will end up on the 360) and lower its price by 200.

2.6.2007 19:12 #4

borhan9

I would love to see how Microsoft actually responds to this matter. It would be interesting to see. I would feel that Microsoft would come out with a long winded statement that makes no sense like when the politicians talk. :)

2.6.2007 19:42 #5

26r0cK

Quote:Originally posted by Jlhfit:More reason to buy a PS3!!the PS3 is to weak right now and needs 2 or 3 years to build games(half of witch will end up on the 360) ..the way i see is Xbox360 has like 95% of games will be on PC and PS3... so get a good PC and a PS3 then you have the full variety since we all kno that MS cant live without making a game thats for both PC and xbox360. Just my opinion which is why xbox never interested me. But its good to see that with all these 'faulty' issues that xbox360 is still doing very well.

2.6.2007 20:15 #6

locobrown

Both sides have their issues but have been getting them resolved as Microsoft dropped the TSST drives and has Lite-On is now manufacturing the OEM drives now. That should revolve the disc scratching issue. During the first week of use my 360 scratched my Gears of War game and decided to send the system back. I did that 5 times, man I hate the red ring of death. I opted out and got in store credit from Best Buy instead it wasn’t going to happen to me again, mine was a gift so I aint trippin. I’ll wait like everybody else, till a revised stable version is favored among critics.

2.6.2007 20:38 #7

locobrown

Originally posted by Jlhfit:More reason to buy a PS3!!Im not a fan of nobody. As gamers the only thing we want is to enjoy the best gaming experience regardless of which console delivers. But, all them lawsuits sony has been facing and patent infringement of Blu-ray technology the ps3 contains, they'll be hard pressed if a court order demands sony to pay monetary damages to such copyrighted content holders or halt production of the ps3.

2.6.2007 20:47 #8

ThaJazz

Zippy hands down you are one of my favorite poster at afterdawn.always something intelligent to say.i agree the 360 is gonna be the console of choice in about 4 moths.mainly because of the third party support and M$ trying to fix problems with it.also sony just lost the exclusive on medal gear this was their ace in the hole.i think this time around M$ made sure they hade full third party dev on board.not saying that the ps3 will crash and burn.but at the time M$ is in the lead and the lead is growing

2.6.2007 20:53 #9

Jlhfit

Quote:Originally posted by Jlhfit:More reason to buy a PS3!!No thank you I'd rather wait till the end of the year and get a solid and coherent system the 360 :P

the PS3 is to weak right now and needs 2 or 3 years to build games(half of witch will end up on the 360) and lower its price by 200.So "people" have to actually wait for a decent 360 to come out..lol.. how come if Xbox is so great its always having some kinda problem..hmmm maybe because Microsoft has a tendency to release stuff before they actually get it "fully operational" .. windows..hmmm ring any bells?? Dont get me wrong.. I admire their effort.. but in MY opinion all the hype about 360 is exactly that... If Microsoft would put as much effort into fixing "problems" instead of trying to stack everything but the kitchen sink in it, then it would be a decent console...Sony PS3 take some of the same features, make them better, then adds their own flair... Anyway... whatever I like Sony... so i guess Ill back out this thread before I offend the xbox fanboys... Just dont be blinded but Xbox's pretty lil GUI.... Thats bout all they have...

2.6.2007 22:28 #10

fgamer

People still have patience with the 360 even though they've gone through 2,3,4 and even 5 360's. To me that's a system that people just can't get enough of (says alot about the success if you ask me if people are willing to endure failure after failure). Microsoft needs to address this issue imediately because I think the 360 failure rate is through the roof, it's just no one can get any real definative numbers from Microsoft who obviously don't want this bad press so they cover up the real numbers.

2.6.2007 22:52 #11

thejammy

i heard that at ms will give money back from scratched cd's.....im not sure but i just heard that....

3.6.2007 03:18 #12

ThaJazz

first of there is no M$ fanboys just people that like video games that is why we have the 360. and that sony P.O.S that has no fu>>king games on it.and just for the record my 360 is almost two year old no problems ever.so take your 600.00 paper weight and play with it.

3.6.2007 05:35 #13

NexGen76

3.6.2007 06:23 #14

ThaJazz

okay i see that whenever someone say the ps3 has no games the firt thing out of your face is the 360 has hade a head start well not really as sony has been the dominating force in gameing for how long now.ok for them to go this long without good games is insane but please continue to defend sony i have a ps3 and it just collects dust.hell i get more play out the wii than the ps3.now that is sad.and as for the 360 games not being good that is your opinion and befor you say gears fo war being the only good game as they all do stop by gamestop and have a good look at the 360 game wall you will find more than Gears of War that is good.but if makes you fell better to just say Gears of War then that is finr since nothing on the ps3 is better than that.also not all 360 are overheating.i think that problem is getting better.nextgen i do agree that the 360 is not perfect and M$ has given a lot of people tha shaft but right now the 360 still gives more bang for the buck.also sony has the exclusive rights to medal gear.so now what that was the game many ps3 owners was hoping to be on there console alone but now it is cross plattform.so why pay 600.00 to play medal gear when can pay 299.00-479.00 your choice.

3.6.2007 07:14 #15

NexGen76

Quote:okay i see that whenever someone say the ps3 has no games the firt thing out of your face is the 360 has hade a head start well not really as sony has been the dominating force in gameing for how long now.ok for them to go this long without good games is insane but please continue to defend sony i have a ps3 and it just collects dust.hell i get more play out the wii than the ps3.now that is sad.and as for the 360 games not being good that is your opinion and befor you say gears fo war being the only good game as they all do stop by gamestop and have a good look at the 360 game wall you will find more than Gears of War that is good.but if makes you fell better to just say Gears of War then that is finr since nothing on the ps3 is better than thatSo you telling that when Sony launched that they supposed to have just as many games as 360 thats nonsense for anyone to think that.I was comparing 360 at the same point & time last year & all 360 fan-boy did was cry about the lack of games.You can't stack 360 now against Sony now unfair advantage do you think? In my opinion i do think that G.O.W was that only game worth playin on the 360 & game sales also shows that because no other 360 game sales has even came close.But thats what 1 killer appt that Microsoft has released in one year.Seem like Microsoft gets a free pass with all the crazy issues that its console is having & on top of that 1 or maybe 2 killer app in 1 year.But if the tables was turned people would be ripping Sony to no end.So people mostly 360 fan-boys don't look at things in a fair manner.Sony is a corp Just like Microsoft but i think most 360 fan-boys see Sony as GOD like company for some reason.

3.6.2007 11:53 #16

ThaJazz

first of all can you please stop calling me a f..king fanboy it sounds so f..king gay.and the ps3 is a good console indeed but all i was trying to say was with sony as the leader in this you would think that devs would bend over backwards to get them a more competitive library of games to market.but that is not going to happen becaues almost all third party support they hade is just about gone in short its a more level playing field this time around lets see who win.and just because i like the 360 more than the ps3 does not make me a f..king fanboy.it just mean i like to play games not blueray movies.ha ha ha and just for the record i own all console from the last two generations.

3.6.2007 12:41 #17

NexGen76

Originally posted by ThaJazz:first of all can you please stop calling me a f..king fanboy it sounds so f..king gayWhat? i never called you a Fan-boy your not a Fan-Boy to me it those rabbit ass Fans that can't see pass there nose.

3.6.2007 14:36 #18

Jlhfit

Originally posted by ThaJazz:first of there is no M$ fanboys just people that like video games that is why we have the 360. and that sony P.O.S that has no fu>>king games on it.and just for the record my 360 is almost two year old no problems ever.so take your 600.00 paper weight and play with it.lol... aww did I offend you fanboy...I do play with my PS3..lol why else did I buy it.... .. Anyway why would you even compare the PS3 to Xbox... If you want to go there, here is an article taken from Gamespot on that subject:

"Both systems have several franchise titles such as Halo2 for the XBOX and Gran Tourismo for the PS2 that you will see in the next generation systems, but what other games can you expect to see. If you are a fan of genres such as role playing that are dominated by Japanese and other foreign developers such as Square, you should look forward to the PS3. There is no indication that the XBOX 360 is going to gain much more support from foreign developers and buyers than the original XBOX. An article on GameSpot.com reports that only two percent of Japanese gamers are interested in buying an XBOX 360, with sixty percent looking forward to the PS3 and eight percent to the Nintendo Revolution. Overall you can expect to see more games on the PS3 than the XBOX 360, reflecting the selection for the current generation systems. Only time will which console will have the quality of games which all of us are been expecting"

If you want to compare 2 systems that in my opinion are gaining fame in the Gaming Industry..Ps3 and Wii... Compareing PS3 to Xbox is like comparing a new born infant to an old dieing man....

3.6.2007 15:04 #19

Jlhfit

Quote:Originally posted by ThaJazz:first of there is no M$ fanboys just people that like video games that is why we have the 360. and that sony P.O.S that has no fu>>king games on it.and just for the record my 360 is almost two year old no problems ever.so take your 600.00 paper weight and play with it.
Cmon lets be honest nex-gen consoles has bugs but what going on with the 360 is beyond being a new console.Microsoft has alot of problems right now.As for PS3 not having games lets not for get 360 has just about the same amount of games PS3 has now at this point last year.Due to the fact 360 had a year start thats why they have alot of games not good games but a decent gaming library.EXACTLY... Proof right there... PS3 hasnt been out long and has surpassed the expectations.... Xbox at the same age was way behind....

3.6.2007 15:07 #20

ThaJazz

you are right all of you are right the 360 have no good games.except Gears of War right.i know thats what they all say nothing eles

3.6.2007 15:48 #21

Unfocused

Didn't the first PlayStation go through similar problems as this.

20.7.2007 14:04 #22

ZippyDSM

Originally posted by ThaJazz: Zippy hands down you are one of my favorite poster at afterdawn.always something intelligent to say.i agree the 360 is gonna be the console of choice in about 4 moths.mainly because of the third party support and M$ trying to fix problems with it.also sony just lost the exclusive on medal gear this was their ace in the hole.i think this time around M$ made sure they hade full third party dev on board.not saying that the ps3 will crash and burn.but at the time M$ is in the lead and the lead is growing
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I try and refine my understanding of the nuances of each system by seeing how many people I can piss off speaking the truth the more that get annoyed the closer I get, am I always right no but I try and be in the middle.

PS3:high price low launch libary= high end game machine
and it shows it,the PS3 will gain momentum over the 360 even MS understands that the question then is whats it going to do and how its going to do it,so far Sony is running on blind market faith to the point of arrogance can sony start gaining ground to fill the coffers it lost gettign this beast to market,so has a a vertical climb up the hill and its going to be a slow long road,I see the PS3 doing well and yes better than the 360 well in 2+ years,if they can get the PS3 under 450/500 USD world wide.....they win it would push sales on all fronts and be worth 1-3 billion in losses to do so,but I think they already hit their loss qauta....meh who knows...for me and some its too soon to jump heads first into the PS3 and for even less of us its just more of the fing same shallow graphic based gaming WTL......

360:don't get me wrong I can hate eqauly MS screwed up at least 4 times by now,the BWC issues,the Disc eating ,keeping live premium and of coarse the fail rate that and a PC style of gaming that is stolen from the PC adds up to annoy the hell out of me,if they gave you a choice and released the games on PC and the 360 I would not be so bitter but WTF they are padding the 360 with games that should be on the PC and not some dorky poorly configurable console and yes I rember dues ex 2 that and Doom3 was the end of PC FPSs they now are all made to conform to small level designs to run better on the consoles and in the process destroy level design thats part of the core of FPSs the other part is weapons.. ack
/rant
LOL
Anyway the 360 has shown its a good console despite its failings and thats its a ok media machine its online component is the best made yet, perhaps when sony gets PSH out we shall see a solid ravil until the the PS3 network is a bit iffy.
In the end MS will always be a 3rd wheel unless they can break threw into Asia.

WII
Price+innovation + volume X3=2 Wiis for all LOL,
Despite my issues with the WII (no save states graphic tweaks or speed hacks for the VC and no button/pad cumostization for the WII,GC,VC)
The WII is doing a double whammy right now its managed to bring innovation and cost cutting together to bring gaming to both non gamers and gamers alike, this is a unstoppable force sure the bottom will fall out of it before the others but they are already making a hell of a profit off it this is what they all should focus on innovation and cost reinventing the wheel is becoming to costly and potentially pointless,MS is the best example they have spent maybe 10-20billoin to get the Xbox brand off the ground and make the 360,if it was a no name asain company it would have thos losses halved.

I see the WII doing great till 09 or 010 I don't see the bottom falling out in 08 even if they stopped selling wiis it would take the others a year or 2 to catch up to world wide sales,nintendo has woken the sleeping giant of non gamers who want to be entertained but hate game pads,I see blue skys for the WII all the way they might get cloudy later on but no rain,MS and Sony has been drenched by rain and water and both by a bit o rocky showers,MS will go where the skys are gray but manageable and Sony will have solid rain for the next year,rian/clouds in 09, hazy skys for some/most of 010, 010 and beyond is where the PS3 will shine,by then it should be the god darn SUN and imploded the planet LOL
no really, the cheaper the tech gets the cheaper the unit price gets the more sales it has the better off it will be it just has to rebuild its brand.

WII has it this go round unless sony want to go to a 350-400 USDprice point thats abotu the only way to combat King WII world wide.

21.7.2007 17:06 #23

ZippyDSM

Jlhfit

All things considered the PS3 is the Xbox its the worest seller of the main 3..or prehaps its so vague you dont understand...

7th gen compared to 6th gen
PS3: power+cost+slow sales=Xbox
Wii: price+games=PS2
360: brand power+slow sales+decent libary=GC

Now dose this mean they are stuck on that track no,the PS3 will move to the 2nd position in mid/late 08 without price drops and a lot of exclusive titles it will be like the GC and Xbox (almost tied for 2nd place for world wide sales).

if the PS3 can set to a 500$ price point it should out sale the 360 easily but only if it STAYS at a 500$ price point,if they go to 400$ with WII will be castaered!

Of coarse who cares comparing the nuances of the systems is insulting fanboys *rollseyes*

21.7.2007 17:16 #24

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