Circuit City moves toward serious consideration of buyout

The announcement earlier this year by Blockbuster that they were interested in buying the faltering Circuit City consumer electronics chain were largely greeted by skepticism over the video rental giant's ability to finance the $1 billion bid. But at least one major player, Hollywood Video founder Mark Wattles, is more optimistic about the deal's potential.

Wattles, whose Wattles Capital Management (WCM) holds more than 6% of Circuit City's stock, has a high opinion of Blockbuster's management. He told This Week In Consumer Electronics �I�ve competed against them and they have an exceptional employee hiring and training program.� He also described Blockbuster CEO Jim Keyes as an outstanding chief executive.

Last week Wattles reached an agreement with Circuit City executives that will give WCM a voice on the company's board of directors in exchange for supporting the board's other nominees, avoiding a very public fight that would almost certainly be damaging to the company, at least in the short term.

Meanwhile Blockbuster representatives are getting access to Circuit City's books in order to assess the company's value. Although this in no way guarantees a deal is iminent it does indicate a willingness to entertain serious offers, something Wattles had previously supported in a letter to the Circuit City board of directors.

At first glance it may seem odd that Blockbuster would be taking on the challenge of turning around a company like Circuit City in light of recent decisions to back away from attempts to unseat Netflix from their position as the undisputed leader in online video rental. After all, Circuit City's troubles have been largely tied to their own inability to compete with Best Buy in the consumer electronics market.

But a closer look at Blockbuster's recent move toward finding new brick and mortar outlets suggests a similar strategy that would allow Circuit City to immediately take advantage of an established DVD rental business. At the same time it would provide Blockbuster with strategic locations to expand beyond traditional rental operations and compete in the emerging kiosk-based video rental market.

Written by: Rich Fiscus @ 13 May 2008 12:34

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44 comments

Solo_Tek

I for one have never liked the city!

They have the worst customer service along with the worst employees around compared to other electronic stores. I once stood around in the TV section for over 30 min and not on person come to ask if I needed a TV. I went over to Best Buy and got the same TV and they not only price matched they dropped another 130 bucks of the price, 1000 dollar TV price matched at 900 took off another 130 to pay 770. Its nice when people know your face because you shop their a lot and they give you great deals. The city never had a chance and I for one hope they go under they deserve it. Nothing better than having and employee throw something at you while you looking through the store and they all run and the manager does nothing about it, so many experiences at the city.

Burn Circuit City Burn!

13.5.2008 13:11 #1

sgriesch

I still don't see what Blockbuster has to gain from this. 1 billion dollars to buy a company that is already dead, just to open some more brick and mortar stores to rent videos. Not a good financial move. They would need to find ways to compete more against Best But than anyone else. Blockbuster doesn't have any experience with that market. They can compete with Netflix (barely) and Hollywood video, but Best Buy is a totally different giant to knock off. Neither companies listen to their consumers very well.

13.5.2008 13:22 #2

rob0t3ch

Originally posted by Solo_Tek: I for one have never liked the city!

They have the worst customer service along with the worst employees around compared to other electronic stores. I once stood around in the TV section for over 30 min and not on person come to ask if I needed a TV. I went over to Best Buy and got the same TV and they not only price matched they dropped another 130 bucks of the price, 1000 dollar TV price matched at 900 took off another 130 to pay 770. Its nice when people know your face because you shop their a lot and they give you great deals. The city never had a chance and I for one hope they go under they deserve it. Nothing better than having and employee throw something at you while you looking through the store and they all run and the manager does nothing about it, so many experiences at the city.

Burn Circuit City Burn!And this reply is why you're a technological GOOF!!!

First..........price has nothing to do with customer service and Circuit City would have done THE EXACT SAME if your situation were reversed.

Second, regardless of your isolated situation, CC has way better cust. service than BB. BB has even been criticized by major reviews. In addition, they are way larger with a bunch of 16 year olds working there with a lot less experience and "professionalism" than CC.

Your case has no merit and now neither do you. Next time you rag on cust. service use legit scenarios because it can only be assumed that you weren't approached at CC for probably the same reason you wouldn't be at a high end store like Tweeter................Because you look like you don't have a clue!!

13.5.2008 13:58 #3

trexxus

I would not miss Circuit City if they went away.Like the guy above said about the poor customer service plus the fact too many people have had bad expriences with the mail in rebates on top of that.Blockbuster needs to reconsider what they want to purchase and just stick with rentals(improve that market first).Let Circuit City go the way of Compusa(well most of the stores anyways)and be gone.Online sales are picking up more than ever at this point where a person can save a ton of money,get free shipping(sometimes)and not be hounded about service plans.The downside would be if the customer wasn't tech savy to know exactly what to look for.

13.5.2008 14:05 #4

Solo_Tek

Someone is in a bad mood today.
Do you want me to change your diaper for you.
Strange why you personally attacked me and I did nothing to you.
And I guess I don't know anything about electronics and I have been building and repairing PC for over 10 years. I love A/V and I setup my own home theater. I guess I'm a big dummy, but your the one who personally attacks people.

Grow up and get a life!

Quote:Originally posted by Solo_Tek: I for one have never liked the city!

They have the worst customer service along with the worst employees around compared to other electronic stores. I once stood around in the TV section for over 30 min and not on person come to ask if I needed a TV. I went over to Best Buy and got the same TV and they not only price matched they dropped another 130 bucks of the price, 1000 dollar TV price matched at 900 took off another 130 to pay 770. Its nice when people know your face because you shop their a lot and they give you great deals. The city never had a chance and I for one hope they go under they deserve it. Nothing better than having and employee throw something at you while you looking through the store and they all run and the manager does nothing about it, so many experiences at the city.

Burn Circuit City Burn!And this reply is why you're a technological GOOF!!!

First..........price has nothing to do with customer service and Circuit City would have done THE EXACT SAME if your situation were reversed.

Second, regardless of your isolated situation, CC has way better cust. service than BB. BB has even been criticized by major reviews. In addition, they are way larger with a bunch of 16 year olds working there with a lot less experience and "professionalism" than CC.

Your case has no merit and now neither do you. Next time you rag on cust. service use legit scenarios because it can only be assumed that you weren't approached at CC for probably the same reason you wouldn't be at a high end store like Tweeter................Because you look like you don't have a clue!!

13.5.2008 14:24 #5

rob0t3ch

Because there is the "way things are" and the "way things people interpret them" and Circuit City has never encountered so many complaints as BB has...............STATISTICALLY .Your comment(s) are lame and you probably look like a technological goof from a mile away. Just don't go to Tweeter because you will be standing there with your thumb up your hoo-ha for a long time. Sales assoc. will look at you and think "he must be here to buy a sandwich, and not electronics."

Again..........PRICE HAS NOTHING TO DO WITH CUSTOMER SERVICE! Poor argument.

Although I like to visit BB, if I have a choice, CC is the one with higher end equipment (not including the failing Magnolia), more educated, experience, seasoned and intelligent employees and more personal attention. Generally BB is for white trash (CD, DVDs and parts, cameras excluded) and those that are technologically inept........Is this you Solo?? Now now.....don't be afraid to admit you were BSing us about your "10 years of experience". 10 years my ass. Feels good to make yourself feel good about yourself huh???

13.5.2008 14:40 #6

svtstang

@Solo

Don't let the troll get to you, you are playing into his immature game.

I said it in the initial thread that covered the acquisition....this is a horrible business venture. Two losing companies coming together will not magically create a new successful company. Management needs to get their crap together and create something unique that actually makes people want to visit BB or CC....poor customer service and extremely overpriced rentals aren't the answer.

13.5.2008 14:43 #7

Solo_Tek

Thank you for the support!

Originally posted by svtstang: @Solo

Don't let the troll get to you, you are playing into his immature game.

I said it in the initial thread that covered the acquisition....this is a horrible business venture. Two losing companies coming together will not magically create a new successful company. Management needs to get their crap together and create something unique that actually makes people want to visit BB or CC....poor customer service and extremely overpriced rentals aren't the answer.

13.5.2008 14:45 #8

rob0t3ch

Quote: I love A/V and I setup my own home theater. I guess I'm a big dummy, but your the one who

Ooooooh..........so you were able to successfully plug the red RCA output into the red RCA input and do the same to the white ones too????

You want a medal for plugging in your dvd player and sat. receiver??

BB is just the place to make you feel good about yourself for accomplishing that. They'll give you a medal I'm sure.

13.5.2008 14:49 #9

svtstang

@Solo

No worries

I had a similar experience at CC, it was around Thanksgiving and I went to buy a new hdtv, the store was more or less empty,yet it took about 15 minutes for the employee who was playing Guitar Hero to realize I needed assistance. Can't speak for Best Buy, but that experience was a bit off putting.

13.5.2008 14:59 #10

muccione

Quote:Originally posted by Solo_Tek: I for one have never liked the city!

They have the worst customer service along with the worst employees around compared to other electronic stores. I once stood around in the TV section for over 30 min and not on person come to ask if I needed a TV. I went over to Best Buy and got the same TV and they not only price matched they dropped another 130 bucks of the price, 1000 dollar TV price matched at 900 took off another 130 to pay 770. Its nice when people know your face because you shop their a lot and they give you great deals. The city never had a chance and I for one hope they go under they deserve it. Nothing better than having and employee throw something at you while you looking through the store and they all run and the manager does nothing about it, so many experiences at the city.

Burn Circuit City Burn!And this reply is why you're a technological GOOF!!!

First..........price has nothing to do with customer service and Circuit City would have done THE EXACT SAME if your situation were reversed.

Second, regardless of your isolated situation, CC has way better cust. service than BB. BB has even been criticized by major reviews. In addition, they are way larger with a bunch of 16 year olds working there with a lot less experience and "professionalism" than CC.

Your case has no merit and now neither do you. Next time you rag on cust. service use legit scenarios because it can only be assumed that you weren't approached at CC for probably the same reason you wouldn't be at a high end store like Tweeter................Because you look like you don't have a clue!!and you are ignorant...You have to be 18 to work at BB...just like CC and Best Buy.....CC does suck and I can afford to go ANYWHERE...CC is a last ditch effort to find what I'm looking for at the price I want to pay....BURN CITY BURN...don't worry your job at CC will be replaced buy a 18 year old making 1/2 the money you are and doing a better job than you do..Wally world will hire you for the toy section....

13.5.2008 16:34 #11

milkyoreo

I dont get it... this is confusing! Anyways, Blockbuster would have nothing to gain if they bought Circuit City. I was at Blockbuster a week ago, and it was 'expanded', I asked the front desk person if they bought blockbuster, and they said no, so Blockbuster where I live is expanded enough! Movie posters, Blu Ray movies, big video game and movie selection, video game systems... they got it all

13.5.2008 16:52 #12

tyrant897

Guess next time I go shopping I'll pull out that old shirt and glue tv parts and old video cards etc to it .......... then I will look like a serious electronic shopper!

13.5.2008 16:59 #13

mnn2k

three words for people who like Circuit City:

mail-in-rebate.

not only does that make CC instantly f'ing horrible but the prices are about the same. If you want just price, go to Fry's Electronics.
As for customer service, Fry's is the worst which i can't comprehend because they have way more employees that stand around then BB does, and they still don't help you. They usually leave their position and group together to socialize.

13.5.2008 17:08 #14

nonoitall

Speaking from personal experience, I've come to dislike CC as well. Earlier this year they had a problem where they accidentally advertised a laptop they were selling as free on their website. I decided to call the order number for the heck of it (it couldn't be ordered online) and ended up having a very redundant conversation with someone from India about how it was an error and they weren't going to honor the advertised price. (I have nothing against people in India, but let's face it, CC doesn't prepare them to take care of anything other than the simplest problems. That, and sometimes the accents can be a little hard for me to understand.)

So, we went through the whole "this is false advertising, I wanna talk to your supervisor" bit, and after waiting a long time on hold to be transfered to someone that I hoped could actually fix the problem, they just hung up on me. Not the best way to hang on to customers in my opinion. I mean, sure, it was a mistake. But with the way they handled it there would be no reason for them not to just mark everything on their site as free. What's the incentive to fix mistakes if they don't cause problems for you? (Like having to give away free laptops.)

Anyway, I tend to avoid CC now. Maybe their competition is just as bad, but until I have a problem with them, I'll continue to prefer them over CC. If you disagree with me, more power to you.

13.5.2008 17:20 #15

muccione

robot3ch is sad that his worthless job at CC will be taken by a 18 yr old with google as his electronic knowledge...works for me..no BS from the non help you get at CC.................BURN CITY BURN............

13.5.2008 18:48 #16

iluvendo

Originally posted by svtstang: @Solo

Don't let the troll get to you, you are playing into his immature game.

Quote:I said it in the initial thread that covered the acquisition....this is a horrible business venture. Two losing companies coming together will not magically create a new successful company. Management needs to get their crap together and create something unique that actually makes people want to visit BB or CC....poor customer service and extremely overpriced rentals aren't the answer.[/quote]
Two wrongs never made a right. Very astute from the very beginning Stang!

13.5.2008 19:24 #17

sgriesch

Quote:
You have to be 18 to work at BB...Not true. I know people under 18 who have worked at both CC and BB during the normal fiscal year (not temp. Christmas help). Circuit City used to pay well when it was commission based. I know of sales guys making six figures. Best Buy's pay has always sucked, as does CC's now that they stopped the commission sales. You pay for what you get. Half-a$$ pay equals half-a$$ labor. That's why they stand around. Ask the majority of sales associates why they stay, and they will tell you it's because of their deep discount.

13.5.2008 19:41 #18

cousinkix

Best Buy just came to my neighborhood! Things I can't get there are sold at Radio Shack. Circuit Shi++y is a last resort, for over priced items that I need right now on rare occasions.

Those mail in rebates should be outlawed. They are a waste of natural resources (trees = paper) expensive gasoline and my time...

13.5.2008 19:42 #19

sgriesch

Originally posted by svtstang:
I had a similar experience at CC, it was around Thanksgiving and I went to buy a new hdtv, the store was more or less empty,yet it took about 15 minutes for the employee who was playing Guitar Hero to realize I needed assistance. Can't speak for Best Buy, but that experience was a bit off putting.LOL. I've had that same experience at both BB and CC. Both are bad about ignoring the customer. I was replacing around $6000 worth of stuff from a lightning strike, and the Circuit City guys could care less. Best Buy was a little friendlier, so they got more of my business.

13.5.2008 19:45 #20

locobrown

Good riddance.

13.5.2008 21:34 #21

ZippyDSM

Originally posted by svtstang: @Solo

Don't let the troll get to you, you are playing into his immature game.

I said it in the initial thread that covered the acquisition....this is a horrible business venture. Two losing companies coming together will not magically create a new successful company. Management needs to get their crap together and create something unique that actually makes people want to visit BB or CC....poor customer service and extremely overpriced rentals aren't the answer.its typical corporate mentality 1+1=2 even if the numbers are negative.

13.5.2008 22:19 #22

hulud86

Whoever buys CC needs to fix the customer service, their employees are jerks.

14.5.2008 04:27 #23

hulud86

14.5.2008 04:28 #24

muccione

Quote:Quote:
You have to be 18 to work at BB...Not true. I know people under 18 who have worked at both CC and BB during the normal fiscal year (not temp. Christmas help). Circuit City used to pay well when it was commission based. I know of sales guys making six figures. Best Buy's pay has always sucked, as does CC's now that they stopped the commission sales. You pay for what you get. Half-a$$ pay equals half-a$$ labor. That's why they stand around. Ask the majority of sales associates why they stay, and they will tell you it's because of their deep discount.I meant blockbuster NOT best buy

14.5.2008 09:28 #25

7thsinger

I cannot believe how worked up some posters get about a retail chain. Perhaps some people should grow up a wee bit before flaming someone else. Especially for stating their opinion.

It wouldn't bother me at all if Circuit City were to disipate out of existence. I've had poor customer service more than once from the hired help and finally quit going all together. So, this certainly would not affect me in any negative way.

14.5.2008 09:42 #26

emugamer

The employees I dealt with at CC knew nothing about the products I was interested in. I normally hate commission based sales (especially with buying furniture), but I can see where it would provide a better buying experience in the electronics department, as the sales person really needs to know about the item being sold. It would actually seem like they are working. Last time I went to CC, a tumbleweed blew by and whispers to my wife became like echoes in a valley.

@svtstang
That Guitar Hero experience cracked me up!

14.5.2008 12:00 #27

sgriesch

Quote:I meant blockbuster NOT best buySorry for the mix up. The forum talks about both, which could be "BB". Any of the 3 aren't too stellar for customer service though.

14.5.2008 13:07 #28

7thsinger

Originally posted by sgriesch: Quote:I meant blockbuster NOT best buySorry for the mix up. The forum talks about both, which could be "BB". Any of the 3 aren't too stellar for customer service though.Thus far, i've never had a negative experience with Best Buy's customer service. I've heard multiple people complain about it, but i've yet to have a negative experience with them.

And now that i've publicly said that...i'm gonna have a problem next time i need something.

"Sir, i would not harm thee for the world...but thou art standing where i'm about to shoot."

14.5.2008 13:55 #29

hulud86

Quote:Originally posted by sgriesch: Quote:I meant blockbuster NOT best buySorry for the mix up. The forum talks about both, which could be "BB". Any of the 3 aren't too stellar for customer service though.Thus far, i've never had a negative experience with Best Buy's customer service. I've heard multiple people complain about it, but i've yet to have a negative experience with them.

And now that i've publicly said that...i'm gonna have a problem next time i need something.haha most likely. Yeah same here. Best Buy has always been good to me and they usually know a lot about their products.

15.5.2008 03:55 #30

seejaydee

I ordered a monitor on CC"s website. It was not available in the stores. I received a defective product (would not turn on). I thought I could return it to a local store. They told me to exchange it for one in the store. Obviously, none in the store. I said credit my charge card. They said ok but we need to charge a restocking fee of 15%. Pure idiots couldn't understand "it doesn't work". Went to customer service desk and they insisted on 15% restocking fee. Made sure customers heard me complain and finally store manager said "pay Him". Sent a letter (snail mail) to company ceo to make him aware of their standard response and was basically told "you got your money, we don't care about anything else" This could be why they are in financial trouble.
Finally got the same monitor at Sams Club. Saved enough to buy a membership and still have some left over.

16.5.2008 19:25 #31

gehx

Originally posted by mnn2k: three words for people who like Circuit City:

mail-in-rebate.

not only does that make CC instantly f'ing horrible but the prices are about the same. If you want just price, go to Fry's Electronics.
As for customer service, Fry's is the worst which i can't comprehend because they have way more employees that stand around then BB does, and they still don't help you. They usually leave their position and group together to socialize.Good idea, but, if you're talking a brick & mortar shop.....lot's of people would have a hard time doing so...Fry's isn't in as many locations as CC....I don't have one here. But when I lived in San Jose they were everywhere.

17.5.2008 00:55 #32

SysAdPgh

Two years ago at Christmas time I was in Best Buy and saw a product I wanted to buy for both my brothers. My one brother lives clear across the country and my other brother is in the same city. The sales guy told me to hop online and order the items there and they would ship the products for free. This sounded good since the product was heavy and I knew this would save quite a bit of money. I called 1-800-Best-Buy and someone from India answered named "Nancy"... Yea! She not only screwed up the order and the products were shipped to god only knows who but she shipped the $500 gift cards (Times 2) to I guess her friends. After atleast 20 hours of phone calls I got the products shipped to my brothers in February (Merry Christmas) but they refused to re-issue the gift cards so I was out $1000. When I asked that they cancel the order completely they also refused. Best Buy's Highest management claims that it was only a shipping issue. DON'T TRUST THEM... And watch when using their stupid little money back coupons. If you return the item because it's bad they won't refund the money since you used the coupons. They "Stole" $40 when I returned a PSP game that was broken and they didn't have a replacement. Store Manager stated that I didn't actually give them money... No I stole it and I'm now returning it!!!!!!!!

20.5.2008 04:38 #33

dysart147

I am having a hard time reading this thread because of all of the whining. Boo Hoo you had a bad experience at a retail store.

It is not the fault of Circuit City or Best Buy when the individual store has lazy employes. Have none of you whiners ever worked for corporate copanies? It is the store manager who hires, trains, and is responsible for the customer service. If the store manager doesn't inspect what he expects, then the monkeys are running the zoo.

All of these complaints don't add up to any kind of evidence that either one of these chains are bad. You all ran into HUMAN BEINGS having bad days perhaps. Every one has a bad day, and every one makes mistakes. If any one tells you that they never make mistakes then they are not only stupid, but they are also liars.

Maybe when you make a mistake at your job you should have to pay for it personaly? Like the idiot who was talking about the typo for the free lap top's. If you owned the company would you honor that add? You need to use a little common sense before you post, and maybe even read what you have written before you post it.

For all of you complainers, stop the whining and go to the store of your choice, because the rest of us don't care.

20.5.2008 13:20 #34

svtstang

Quote:All of these complaints don't add up to any kind of evidence that either one of these chains are bad.True, but little to no profits (compared to its competitors) and stock that continually takes nose dives certainly does. Crappy service is just the icing on the cake.

20.5.2008 21:36 #35

7thsinger

^ Agree.

Let's face it, if i walk into a certain retail chain looking for something specific and am personally more knowledgeable than the minimum wage employee trying to help me out, it leaves a bad taste in my mouth.

That's before even getting into any real situation where positive service after the sale is neccessary.

In all honesty, you can buy what you're seeking in multiple locations for a relative price. So what keeps any consumer coming back?

Customer service. Period.

"Sir, i would not harm thee for the world...but thou art standing where i'm about to shoot."

20.5.2008 21:42 #36

svtstang

Quote:In all honesty, you can buy what you're seeking in multiple locations for a relative price. So what keeps any consumer coming back?

Customer service. Period.
And with this the discussion has ended :p

20.5.2008 22:51 #37

Stribling

I'm sorry to hear about these problems people have encountered at Circuit City. I actually work with them and recommend emailing them at consumer_affairs@circuitcity.com if you ever have a problem. They are actually really responsive and willing to correct any mistakes.

22.5.2008 14:02 #38

emugamer

Originally posted by dysart147: All of these complaints don't add up to any kind of evidence that either one of these chains are bad. You all ran into HUMAN BEINGS having bad days perhaps. Every one has a bad day, and every one makes mistakes. If any one tells you that they never make mistakes then they are not only stupid, but they are also liars. I have the same gripe with Best Buy that I do with CC. Not enough knowledge about the electronic products being sold. But I still choose Best Buy over CC. I happen to study the product I am looking to purchase, so I can't judge CC based on that alone. I'm calling it as I see it. For the average customer, it seems like BB is doing a better job in the sales team training department. I've had better customer service at BB than any CC I've been to. I agree with svtstang. The fact that they are in this situation shows that problems exist on more than a local level. It's a Corporate problem. Two chains sell the same stuff. One chain does much better. Makes sense to me. My CC is right across the road from my BB. There is no competition. One parking lot is full, the other is practically empty. I guess everyone in my area ran into HUMAN BEINGS having a bad day. CC must hire a lot of these HUMAN BEINGS.

There's nothing wrong with people posting their bad experiences. People on this thread are just validating the state CC is in.

22.5.2008 16:11 #39

dysart147

Originaly posted by emugamer Quote: I guess everyone in my area ran into HUMAN BEINGS having a bad day. CC must hire a lot of these HUMAN BEINGS.
Sorry that you took that so personaly. I actualy wasn't talking about you. But since you did take it personal....

"CC must hire a lot of these THESE HUMAN BEINGS", LOL! What is that all about?

Any way if they can whine I can say what I think, and that is that all of the posts got way off the topic, and every one was WHINING. We started out talking about what we thought about Circuit City and Block Buster merging, and ended up comparing the customer service for Best Buy and Circuit City. You call that Validation, and I call it whining. And for the rest of you here is an idea........ SHOP ON-LINE!

22.5.2008 23:56 #40

emugamer

Originally posted by dysart147: Originaly posted by emugamer Quote: I guess everyone in my area ran into HUMAN BEINGS having a bad day. CC must hire a lot of these HUMAN BEINGS.
Sorry that you took that so personaly. I actualy wasn't talking about you. But since you did take it personal....

"CC must hire a lot of these THESE HUMAN BEINGS", LOL! What is that all about?

Any way if they can whine I can say what I think, and that is that all of the posts got way off the topic, and every one was WHINING. We started out talking about what we thought about Circuit City and Block Buster merging, and ended up comparing the customer service for Best Buy and Circuit City. You call that Validation, and I call it whining. And for the rest of you here is an idea........ SHOP ON-LINE!Originally posted by dysart147: Originaly posted by emugamer Quote: I guess everyone in my area ran into HUMAN BEINGS having a bad day. CC must hire a lot of these HUMAN BEINGS.
Sorry that you took that so personaly. I actualy wasn't talking about you. But since you did take it personal....

"CC must hire a lot of these THESE HUMAN BEINGS", LOL! What is that all about?

Any way if they can whine I can say what I think, and that is that all of the posts got way off the topic, and every one was WHINING. We started out talking about what we thought about Circuit City and Block Buster merging, and ended up comparing the customer service for Best Buy and Circuit City. You call that Validation, and I call it whining. And for the rest of you here is an idea........ SHOP ON-LINE!lol. I didn't take it personal. I was just messing around. Sorry if my "HUMAN BEINGS" reference upset you (I take it from the bold font that you took it personally). People just get so angry on these threads. Everyone is quick to slam everyone else's opinions. Too many people letting a thread get them angry. Life is too short. Can't we all just get along?

Shopping online is a great alternative as long as I can get free shipping. And Amazon pwns both these retail chains IMO. Any brick and mortar store is really only when the kids or wife want to go to the mall. I might buy a CD at Best Buy...lol...

23.5.2008 06:51 #41

dysart147

Originaly post by emugamerQuote:Can't we all just get along?Yes we can all get along!! LOL. You are a good sport. I as well like to have fun on these forums, just trying to make a point about the direction of the thread. It was way off topic. Maybe we should start one call "Customer Service Sucks!". Then every one can vent to their hearts content. But as far as the font I was typing in last night, I was just feeling kind of Bold Yesterday. LOL

"Don't let bad service get you down, just make sure you make them pay for any mistakes. And don't get suckered into to the extended service plans."

23.5.2008 09:34 #42

7thsinger

Quote:"Don't let bad service get you down, just make sure you make them pay for any mistakes. And don't get suckered into to the extended service plans."

As far as CC is concerned, i'm not sure of their policy for employees, but Best Buy's penetration ratio is huge for extended service agreements. Their associates are trained to ask every single time.

I personally never get them.

"Sir, i would not harm thee for the world...but thou art standing where i'm about to shoot."

23.5.2008 09:40 #43

FredBun

I remember when CC was ok some years back, maybe because they were getting commisions or whatever I never really asked, but they were much better than BB, which I tought sucked big time back than and now, so also now I can say they both suck equally, and now I did not have just one bad experinace with BB, I've had several so nobody can lay the somebody had a bad day number on me with that one, it's just a shame CC went that route.

Will say this, I do miss all those smaller chains in my area, like Sasafrass and others in the Philly area anyway, sure they were a little more expensive, but the people there knew thier stuff, and if they didn't they would find out, remember when you were able to test the products, whatever they sold there was always one hooked up, you could see it, test it, try it, any questions and they would be answered on how to work it or hook it up, try doing that at your local CC or BB.

11.6.2008 22:33 #44

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