The overall satisfaction rate for AT&T subscribers is 68 percent, while 69 percent of general smartphone users say they are satisfied with the carrier.
Many will be surprised by the results, especially given the very vocal detractors of the carrier and Apple's recent debacles with privacy on the iPad and "antennagate" on the iPhone 4.
Not to mention that AT&T charges iPhone owners about $12 extra than their other smartphone users, per month.
"Consumers transfer the high gloss of their Apple iPhone experience to AT&T," says the author of the study, Carl Howe. "The iPhone creates a halo effect that rubs off."
AT&T says it is the victim of misconceived perception, and really, their network is not as bad as you might hear on the news.
"There's a gap between what people hear about us and what their experience is with us. We think that gap is beginning to close," adds Mark Siegel, an AT&T spokesman. "It doesn't mean we're perfect; we still have work to do. But that's no surprise to us, because we have a great network."
Written by: Andre Yoskowitz @ 25 Jul 2010 12:59
