AfterDawn: News

Verizon to refund $90 million to customers over data use

Verizon Wireless has said today that it will pay up to $90 million in refunds to 15 million mobile phone users who were wrongly or overcharged for Internet usage on their devices.

The FCC has been actively investigating many complaints about unauthorized charges and Verizon has hinted at settling with the FCC over the case.



Current subscribers will get a credit of $2 to $6 off their next bill and former customers will receive refund checks.

Verizon says the charges affected customers that do not have data plans but were still charged by inadvertent "episodes" of Internet access.

The FCC has said they have received hundreds of complaints since 2007 from Verizon customers who complained they were being charged excessively after mistakenly hitting a button that automatically opens Verizon's Web portal.

"Verizon Wireless values our customer relationships and we always want to do the right thing for our customers," added the company.

Written by: Andre Yoskowitz @ 3 Oct 2010 20:28

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• 3 comments

• Niknjen

  This is why they started the mandatory $10 data plan on all Internet capable and messaging phones.
  

  3.10.2010 22:00 #1

• Zealousi

  not the first company to rape their customers for money hahaha
  

  3.10.2010 22:08 #2

• Mysttic

  Quote:"Verizon Wireless values our customer relationships and we always want to do the right thing for our customers," added the company. Wow. First they steal from their consumers, and then have the balls to add "We did the right thing for you" mahahahah awesome.

  3.10.2010 23:01 #3