The consolidation should help reduce costs and help the carrier remain competitive among the other majors in the nation.
T-Mobile will slash the amount of call centers from 24 to 17 by June and that the cuts will affect 50 percent of the current T-Mobile call center staff in the U.S.
The centers to be closed are in Allentown, Pa.; Fort Lauderdale, Fla.; Frisco, Texas; Brownsville, Texas; Lenexa, Kansas; Thornton, Colo. and Redmond, Ore.
Adds Philipp Humm, CEO and President of T-Mobile: "These are not easy steps to take, but they are necessary to realize efficiency in order to invest for growth."
Written by: Andre Yoskowitz @ 22 Mar 2012 19:33