AfterDawn: News

Best Buy accidentally sends customer 5 iPads but lets her keep them

Earlier this week, a woman purchased an iPad for her son through Best Buy.

The company, through some strange glitch, ended up sending her five. After emailing Best Buy to let them know what had happened, she then contacted the Consumerist asking what she should do in the situation.



Consumerist was able to get in touch with Best Buy, after Alexa couldn't:

Good afternoon, Alexa. Laura, from the Consumerist, contacted us here at Best Buy on your behalf. First and foremost, I wanted to let you know how much we appreciate your honesty. That is so rare in this day and age and I sincerely thank you! We here at Best Buy acknowledge that we obviously made a mistake, but in the spirit of the holidays, we encourage you to keep the additional iPads and give them to people in need -- friends, family, a local school or charity.

Happy holidays, all.

Written by: Andre Yoskowitz @ 9 Dec 2012 11:53

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• 16 comments

• A5J4DX

  wow so generious for her honesty i guess
  

  9.12.2012 12:29 #1

• skeil909

  Appears like some sort of marketing ploy to me.

  9.12.2012 13:06 #2

• Beaver112

  Not the experience I've had with Best Buy, Andre Yoskowitz - if you want to write a good story, let me tell you about the 55" Samsung LED advertised as a smart TV (SKU6846823) sold at Best Buy On-line on 11/21/2012. After having the TV delivered and professionally installed, I find out it was not a smart TV and Best Buy confirmed via email that they advertised it incorrectly. I've talked to over 6 people at their customer service transferred to Post Sales Support and they will not send me the correct TV or offer any compensation other than a $20 gift card. The above article shows a great gesture, but not anything close to what I've experienced. Any suggestions? I'm thinking small claims court but that's a pain in the butt! BestBuy is very unethical in there business practices!! Andre - email me and i'll send you the documentation if you can help edited by ddp

  9.12.2012 13:18 #3

• kanaske

  and someone at best buy gets fired for xmas
  

  9.12.2012 13:19 #4

• megadunderhead

  WTH!!!!!!!!!!! DANG
  
  

  9.12.2012 14:00 #5

• cyprusrom

  Originally posted by Beaver112: Not the experience I've had with Best Buy, Andre Yoskowitz - if you want to write a good story, let me tell you about the 55" Samsung LED advertised as a smart TV (SKU6846823) sold at Best Buy On-line on 11/21/2012. After having the TV delivered and professionally installed, I find out it was not a smart TV and Best Buy confirmed via email that they advertised it incorrectly. I've talked to over 6 people at their customer service transferred to Post Sales Support and they will not send me the correct TV or offer any compensation other than a $20 gift card. Any suggestions? I'm thinking small claims court but that's a pain in the butt! BestBuy is very unethical in there business practices!! Andre - email me and i'll send you the documentation edited by ddp Is less than 30 days out, I am pretty sure you can take the TV and return it...

  9.12.2012 14:13 #6

• kanaske

  Originally posted by Beaver112: Not the experience Ive had with Best Buy, Andre Yoskowitz - if you want to write a good story, let me tell you about the 55" Samsung LED advertised as a smart TV (SKU6846823) sold at Best Buy On-line on 11/21/2012. After having the TV delivered and professionally installed, I find out it was not a smart TV and Best Buy confirmed via email that they advertised it incorrectly. Ive talked to over 6 people at their customer service transferred to Post Sales Support and they will not send me the correct TV or offer any compensation other than a $20 gift card. Any suggestions? Im thinking small claims court but thats a pain in the butt! Andre - email me and ill send you the documentation edited by ddp
  yours is a closer to real best buy experience bait switch and deny

  9.12.2012 14:19 #7

• Uprisingrev

  Originally posted by Beaver112: Not the experience I've had with Best Buy, Andre Yoskowitz - if you want to write a good story, let me tell you about the 55" Samsung LED advertised as a smart TV (SKU6846823) sold at Best Buy On-line on 11/21/2012. After having the TV delivered and professionally installed, I find out it was not a smart TV and Best Buy confirmed via email that they advertised it incorrectly. I've talked to over 6 people at their customer service transferred to Post Sales Support and they will not send me the correct TV or offer any compensation other than a $20 gift card. The above article shows a great gesture, but not anything close to what I've experienced. Any suggestions? I'm thinking small claims court but that's a pain in the butt! BestBuy is very unethical in there business practices!! Andre - email me and i'll send you the documentation if you can help edited by ddp Why don't you just return the TV and pick out something else? If you do not like a retailer, then do not shop there. Its a very simple idea. Sometimes it is not always about the best price.

  9.12.2012 16:19 #8

• xnonsuchx

  At the store level, it's a crap shoot whether you get good service, depending on the management (like most chains). If you ever feel screwed over by a retailer and the store isn't fixing it to your satisfaction, call the corporate office and tell them you tried dealing with the local store, but they were uncooperative and you don't care to talk to them further.

  9.12.2012 17:02 #9

• ddp

  Beaver112, no email posting as per forum rules, post edited.
  

  9.12.2012 17:33 #10

• bobiroc

  Originally posted by Beaver112: Not the experience I've had with Best Buy, Andre Yoskowitz - if you want to write a good story, let me tell you about the 55" Samsung LED advertised as a smart TV (SKU6846823) sold at Best Buy On-line on 11/21/2012. After having the TV delivered and professionally installed, I find out it was not a smart TV and Best Buy confirmed via email that they advertised it incorrectly. I've talked to over 6 people at their customer service transferred to Post Sales Support and they will not send me the correct TV or offer any compensation other than a $20 gift card. The above article shows a great gesture, but not anything close to what I've experienced. Any suggestions? I'm thinking small claims court but that's a pain in the butt! BestBuy is very unethical in there business practices!! Andre - email me and i'll send you the documentation if you can help edited by ddp Which is why I always check and double check usually by going to the manufacturers website where they often have more details about the products they offer. The LG TV I bought from them a couple months ago had many more options than what Best Buy advertised on their site. Mistakes happen and all I think you can do is complain and return it but let this be a lesson to double check before you add to cart.
  

  AMD Phenom II 965 @ 3.67Ghz, 8GB DDR3, ATI Radeon 5770HD, 256GB OCZ Vertex 4, 2TB Additional HDD, Windows 7 Ultimate.
  
  http://www.facebook.com/BlueLightningTechnicalServices

  9.12.2012 22:27 #11

• Beaver112

  Originally posted by Uprisingrev: Originally posted by Beaver112: Not the experience I've had with Best Buy, Andre Yoskowitz - if you want to write a good story, let me tell you about the 55" Samsung LED advertised as a smart TV (SKU6846823) sold at Best Buy On-line on 11/21/2012. After having the TV delivered and professionally installed, I find out it was not a smart TV and Best Buy confirmed via email that they advertised it incorrectly. I've talked to over 6 people at their customer service transferred to Post Sales Support and they will not send me the correct TV or offer any compensation other than a $20 gift card. The above article shows a great gesture, but not anything close to what I've experienced. Any suggestions? I'm thinking small claims court but that's a pain in the butt! BestBuy is very unethical in there business practices!! Andre - email me and i'll send you the documentation if you can help edited by ddp Why don't you just return the TV and pick out something else? If you do not like a retailer, then do not shop there. Its a very simple idea. Sometimes it is not always about the best price. Best Buy delivered the TV. TV was professionally installed, wall mounted. Why should I have to incur the expense of unhooking, demounting, and taking it back to he store?

  10.12.2012 07:27 #12

• wmccusker

  Originally posted by Beaver112: Originally posted by Uprisingrev: Originally posted by Beaver112: Not the experience I've had with Best Buy, Andre Yoskowitz - if you want to write a good story, let me tell you about the 55" Samsung LED advertised as a smart TV (SKU6846823) sold at Best Buy On-line on 11/21/2012. After having the TV delivered and professionally installed, I find out it was not a smart TV and Best Buy confirmed via email that they advertised it incorrectly. I've talked to over 6 people at their customer service transferred to Post Sales Support and they will not send me the correct TV or offer any compensation other than a $20 gift card. The above article shows a great gesture, but not anything close to what I've experienced. Any suggestions? I'm thinking small claims court but that's a pain in the butt! BestBuy is very unethical in there business practices!! Andre - email me and i'll send you the documentation if you can help edited by ddp Why don't you just return the TV and pick out something else? If you do not like a retailer, then do not shop there. Its a very simple idea. Sometimes it is not always about the best price. Best Buy delivered the TV. TV was professionally installed, wall mounted. Why should I have to incur the expense of unhooking, demounting, and taking it back to he store?
  You shouldn't. Assuming you bought it with a credit card you can take it up with the credit card company. They should offer a refund due to false advertising and then they will fight with Best Buy for the money and they will likely succeed as they have more influence. It is how I got my money back on the £1300 laptop which was never delivered, and the company didn't reply to any communication for over a month then announced they were going out of business.
  
  So have a go at contacting your credit card company. Also distance selling regulations mean that you should be able to take it back if it wasn't suitable as they have to give you a chance to try it.
  
  
  

  10.12.2012 08:42 #13

• DiggityDee (unverified)

  Originally posted by Beaver112: Not the experience I've had with Best Buy, Andre Yoskowitz - if you want to write a good story, let me tell you about the 55" Samsung LED advertised as a smart TV (SKU6846823) sold at Best Buy On-line on 11/21/2012. After having the TV delivered and professionally installed, I find out it was not a smart TV and Best Buy confirmed via email that they advertised it incorrectly. I've talked to over 6 people at their customer service transferred to Post Sales Support and they will not send me the correct TV or offer any compensation other than a $20 gift card. The above article shows a great gesture, but not anything close to what I've experienced. Any suggestions? I'm thinking small claims court but that's a pain in the butt! BestBuy is very unethical in there business practices!! Andre - email me and i'll send you the documentation if you can help edited by ddp Contact your bank and report it as fraud. You'll have to send the TV back but you'll get your money back

  10.12.2012 16:29 #14

• vigeuth

  Good PR, and a good way to get one repeat customer haha

  11.12.2012 01:54 #15

• rrmk37

  Yeah real nice of them.Everytime I am in one for something simple I need I hear all the lies they tell people to buy a new PC etc.I tell them to do this and how to fix the proplem and I end up getting kicked out everytime.My wife just says well you didnt learn againe I see and out you went.BEST BUY CAN KISS MY HINDSIDE.

  15.12.2012 20:28 #16