Microsoft denies its Surface tablet warranty in China does not meet requirements

Microsoft denies its Surface tablet warranty in China does not meet requirements
Microsoft has said today that its Surface Pro tablet "meet or exceeds" warranty laws in China, denying Chinese reports that the coverage did not meet requirements.

The Pro and its components are covered by a 24-month warranty, which is consistent with Chinese law, says Ogilvy Public Relations, part of Microsoft's PR team.



Chinese media had reported that the company only offered a one-year warranty on the device, not meeting requirements. The company recently began selling the Surface Pro in China after selling the Surface RT for months.

"We stand behind our products with a manufacturer's warranty, which is additional to our commitment to honor any statutory obligation as either a manufacturer or retailer, to repair or replace a faulty product," Microsoft said in the statement.

Written by: Andre Yoskowitz @ 10 Apr 2013 8:32
Tags
warranty China microsoft surface pro
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  • 4 comments
  • KillerBug

    They were probably just looking at the OFFICIAL MICROSOFT WEBSITE that says it only has a 1 year hardware/90 day software warranty.


    10.4.2013 12:45 #1

  • Smacks

    The Chinese government should also require a 24 month warranty for all products exported.

    10.4.2013 17:14 #2

  • KillerBug

    Originally posted by Smacks: The Chinese government should also require a 24 month warranty for all products exported. That would completely destroy their export market. Actually, I am wondering about this 24 month warranty for the crummy cars they make...there is just no way those cars last two years. Maybe it is something like a 2 year/200 mile warranty.


    10.4.2013 18:23 #3

  • sprinks

    Originally posted by Smacks: The Chinese government should also require a 24 month warranty for all products exported. YES!!!!

    10.4.2013 22:43 #4

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