In the new Software Usage Terms, there is a section that reads 'Are we monitoring PSN?', where the company reveals that it is indeed able to monitor.
The company says it reserves the right to "monitor and record" text or voice communication, or user-generated media (UGM) if they feel it is necessary. One such example would be if a player submits a grief report about another player.
Reads the section:
Are we monitoring PSN?
Yes but we can't monitor all PSN activity and we make no commitment to do so. However, we reserve the right in our sole discretion to monitor and record any or all of your PSN activity and to remove any of your UGM at our sole discretion, without further notice to you.
Your use of PSN and our community features may be recorded and collected by us or sent to us by other users as described in 13.1.
Any information collected in this way, for example, your UGM, the content of your voice and text communications, video of your gameplay, the time and location of your activities, and your name, your PSN Online ID and IP address, may be used by us or our affiliated companies to enforce these Terms and the SEN Terms of Service, to comply with the law, to protect our rights and those of our licensors and users, and to protect the personal safety of our employees and users.
This information may be passed to the police or other appropriate authorities. By accepting these Software Usage Terms, you expressly consent to this.
Written by: Andre Yoskowitz @ 11 Nov 2013 14:29