Hundreds of Xbox One users: Our disc drives don't work

According to Kotaku, there are at least hundreds, if not thousands of new Xbox One owners whose disc drives simply don't work.

Microsoft does not have any response other than to contact customer service.

Angry customers have begun calling the drive the "Disc Drive of Doom," as it does not read discs and produces a loud grinding noise when optical media is inserted.

As even more proof of the issue, launch edition consoles sent to major gaming outlets IGN, Polygon and GamesRadar all had faulty drives.

Adds Microsoft: "The issue is affecting a very small number of Xbox One customers. We're working directly with those affected to get a replacement console to them as soon as possible through our advance exchange program. Rest assured, we are taking care of our customers.

Customers have the option for us to send a replacement console right away without waiting until they have returned their old one. This means a customer only has to wait a matter of days, rather than weeks to get back up and running."

Written by: Andre Yoskowitz @ 25 Nov 2013 20:39

GryphB

People are actually surprised by this? I guess there are still tons of id10ts out there that haven't realized that they shouldn't go out and buy things upon first release.

25.11.2013 20:59 #1

Gplanet

My point exactly.

AMD FX 6 CORE UNLOCKED 3.9 GHZ AMD OVERDRIVED TO 4.2 GHZ. 10 GIG RAM. INTERNAL LG BLURAY BURNER. 3TB INTERNAL HDD. (3)1 TB EXTERNAL 8 64 BIT LOGITECH 7.1 SURROUND

25.11.2013 22:05 #2

core2kid

Sounds like the original xbox where the magnets would slip. A simple drop of super glue on the drive magnet would fix these... But who wants to void their warranty?

25.11.2013 22:16 #3

GryphB

Originally posted by core2kid: Sounds like the original xbox where the magnets would slip. A simple drop of super glue on the drive magnet would fix these... But who wants to void their warranty? Me.

25.11.2013 23:09 #4

Qliphah

You would think they would test units before sending them to major review sites... just saying.

26.11.2013 09:33 #5

wiimatrix

Headline should be "Hundreds of Beta One users"

26.11.2013 10:11 #6

pcrazy99

Well hopefully they'll have all of this worked out by the time I buy one.

26.11.2013 11:43 #7

dockk

Originally posted by GryphB: People are actually surprised by this? I guess there are still tons of id10ts out there that haven't realized that they shouldn't go out and buy things upon first release. you just write m8 only thing what about parents who have bought
it for there kids for xmas

26.11.2013 12:06 #8

Bozobub

What about them? Fail to do the research, pay the price.

26.11.2013 12:15 #9

SProdigy

Who is the drive manufacturer? I know LiteOn, LG, BenQ and Samsung have all made drives for past Xbox consoles.

26.11.2013 12:21 #10

KillerBug

Originally posted by GryphB: Originally posted by core2kid: Sounds like the original xbox where the magnets would slip. A simple drop of super glue on the drive magnet would fix these... But who wants to void their warranty? Me. I'm all for voiding warranties to make stuff better...but given the quality of microsoft launch hardware, I'd consider the warranty as good as gold.

26.11.2013 13:05 #11

rulisky

Can they make replacement units fast enough for all the failures? If they are in a hurry, how good do think the rma units will be??

AMD Phenom II X6 3.2GHz
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26.11.2013 16:46 #12

Qliphah

Originally posted by rulisky: Can they make replacement units fast enough for all the failures? If they are in a hurry, how good do think the rma units will be?? I'd be more worried about people taking advantage of the return policy and just ordering a spare before xmas. if I had a kid that was expecting one for a gift I'd get the spare and return whichever one survives till mid january.

26.11.2013 17:04 #13

A5J4DX

hah! ps4 ftw! but then again this will happen for first buyers with any console

26.11.2013 17:05 #14

gnovak1

I'm shocked that after the 360 overheating issue, that people trusted Microsoft enough to buy the console on release.

26.11.2013 17:28 #15

dEwMe

You're holding it wrong!!! Oh wait...wrong company.

Just my $0.02,

dEwMe

27.11.2013 08:54 #16

voyager

Better wait till problems resolved.

29.11.2013 08:21 #17

ajennice

The article fails to tell you that if you choose the option to have a replacement shipped out to you instead of repair/waiting, M$ will put a $500+ hold on a credit card....

29.11.2013 09:17 #18

Mr-Movies

Originally posted by Qliphah: You would think they would test units before sending them to major review sites... just saying. Unfortunately we are the regression testers these days as mfg's prefer to release early and avoid quality checks off the line. It's the new age of cheap and fast, in the real meaning of cheap not inexpensive.

I haven't seen a lot of these come back yet were I work but by Monday I should see if this is a real problem or not, you always have a small percentage of bad equipment, 2% or less is normally except-able. So if it is only 100 to 1000 units that might not be outside of the except-able launch quantities.

PS4 was the true console everyone wanted for our Black Friday launch on Thursday of course now. We didn't have even close to enough of those but had twice as many PS4's to sell then Xbox One's.

29.11.2013 09:33 #19

Jemborg

Can't you just take it back to the store and get a replacement? Most store have some sort of early return policy or is that just Australia?

Originally posted by Mr-Movies: PS4 was the true console everyone wanted for our Black Friday launch on Thursday of course now. We didn't have even close to enough of those but had twice as many PS4's to sell then Xbox One's. Interesting. That was sort of the impression I got.

Its a lot easier being righteous than right.

29.11.2013 10:48 #20

labroni

I got mine on day one. When I put in Forza, it didn't read the disc. I took it out, put it in upside down, and it still didn't work (of course). When I took the disc out and put it back in correctly, it worked fine, and the drive has been problem free since.

29.11.2013 12:08 #21

Mr-Movies

The problem with getting a replacement, which is exactly what you should and can do is; will the store have a replacement for you? or will you just get a refund and go though the wait process to get another later? We had limited quantities and will be getting more soon just for that reason but people will have to wait either way... But that is always the problem with buying from the first release of most things, and they are the most riddled with problems too, sometimes it doesn't pay to be first unless you are really lucky.

29.11.2013 16:10 #22

97484782

Originally posted by Jemborg: Can't you just take it back to the store and get a replacement? Most store have some sort of early return policy or is that just Australia? The consumer law in Australia is roughly what most countries have in place to protect the consumers and the business' from being screwed over and screwing over each other.

As for which console is better I will wait until south park decides for me after their 'game of thrones' parody.

Just because your not paranoid doesn't mean there not watching.

29.11.2013 19:01 #23

ddp

Mr-Movies, 100 out of 1000 units defective is a 10% failure rate which is not good as normally it will be 1 maybe 2% but not 10%.

29.11.2013 21:47 #24

Mr-Movies

Originally posted by ddp: Mr-Movies, 100 out of 1000 units defective is a 10% failure rate which is not good as normally it will be 1 maybe 2% but not 10%. You obviously didn't read my reply correctly DDP as 100 to 1000 units might be acceptable as I STATED if you go back and read it before reacting, since the release amounts were probably in the tens of thousands if not hundred of thousands.

They speak and read English in Canada don't they? Just pulling your leg a little....

29.11.2013 22:23 #25

ddp

thunder boom boom!!!!

29.11.2013 22:30 #26

Mr-Movies

You're too funny........

29.11.2013 23:14 #27

ddp

not me.

29.11.2013 23:31 #28

Jemborg

@ Mr-M

I'm pretty sure the it will be a similar picture in Oz. People needing replacements will probably get one from the shop they bought it at... they'll have to wait till more stock comes in if they're sold out... or get a refund.

A mate of mine bought an xbone, he's had no trouble as far as I know.

Originally posted by 97484782: As for which console is better I will wait until south park decides for me after their 'game of thrones' parody. But Princess Kenny has already stated that the Xbone is aligned with the 'forces of darkness'... which may be a good thing. Depending on your point of view. :D

But South Park has nailed it imo. This time around, it comes down solely to 'what are your (online) mates getting?'.

Its a lot easier being righteous than right.

30.11.2013 01:11 #29

adre02

Originally posted by ajennice: The article fails to tell you that if you choose the option to have a replacement shipped out to you instead of repair/waiting, M$ will put a $500+ hold on a credit card....

Im sure that I would not trust some of the people to actually send a broken unit back. Do you think good faith is relevant?

This is superman

30.11.2013 02:09 #30

ChappyTTV

Originally posted by Mr-Movies:
They speak and read English in Canada don't they? Just pulling your leg a little.... Not really, we speak a bastardized version of English called Newfie-speak eh and we can't read very well so we have screen reading software to read to us. We only type in English so you others can understand us...what do you expect when Canadian schools are all just large Igloos and it's below freezing for 11 1/2 months out of the year...

30.11.2013 17:04 #31

Mr-Movies

Originally posted by ChappyTTV: Originally posted by Mr-Movies:
They speak and read English in Canada don't they? Just pulling your leg a little.... Not really, we speak a bastardized version of English called Newfie-speak eh and we can't read very well so we have screen reading software to read to us. We only type in English so you others can understand us...what do you expect when Canadian schools are all just large Igloos and it's below freezing for 11 1/2 months out of the year... That was great Chappy, I can't stop laughing!!!! Way to go...... ;D

30.11.2013 18:33 #32

ChappyTTV

Originally posted by Mr-Movies: Originally posted by ChappyTTV: Originally posted by Mr-Movies:
They speak and read English in Canada don't they? Just pulling your leg a little.... Not really, we speak a bastardized version of English called Newfie-speak eh and we can't read very well so we have screen reading software to read to us. We only type in English so you others can understand us...what do you expect when Canadian schools are all just large Igloos and it's below freezing for 11 1/2 months out of the year... That was great Chappy, I can't stop laughing!!!! Way to go...... ;D Heheh, glad I could help you out there MM.
;)

Just sitting here on the chesterfield with a toque & mukluks on, a Boh in one hand and some skreech in the other watching TV, typical Canuck Saturday night. Gotta plug in the block heater so I can go get some Nanaimo bars.

Koooo roo koo-koo, koo roo koo-koo
How's it goin eh...hoser.

Ok, enough Canadian-isms I think...LOL

30.11.2013 22:29 #33

Mr-Movies

Whenever we would do a fly-in up in the great white it wouldn't take long to get the Canadian-isms down really loved those trips.

Keep up the good work ya hoser, Aaaa

30.11.2013 23:59 #34

min5sevaan

It is better to wait for 6 months before getting a new console.
So you have more games and most issues are fixed by then.

Gaming With Boobs
http://www.dailymotion.com/SpartanHoplite47

3.12.2013 09:15 #35

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