It estimates that about 50,000 batteries are involved, sold with products between December 2015 and December 2017. HP received eight reports of battery packs overheating, melting, or charring, including three reports of property damage totaling $4,500 with one report of a minor injury involving a first degree burn to the hand.
The batteries were shipped with or sold as accessories for HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series), HPx360 310 G2, HP Envy m6, HP Pavilion x360, HP 11, HP ZBook (17 G3, 17 G4, and Studio G3) Mobile Workstations.
HP is providing battery replacement services by an authorized technician at no cost. Additionally, HP is also providing a BIOS update that places the battery in "Battery Safety Mode" so that the notebook or workstation can be safely used without the battery by connecting to an HP power adaptor.
If the validation process identifies a battery as being eligible for replacement, the BIOS update should be applied and the system should be rebooted. During the reboot process, an option will be presented to enable Battery Safety Mode.
The HP Battery Program Validation Utility can check if the battery in your notebook computer is affected.
More Information: batteryprogram687.ext.hp.com
Written by: James Delahunty @ 5 Jan 2018 6:41