AfterDawn: News

Toast users frustrated with Roxio and TiVo

Roxio and TiVo are getting heat from customers who are unhappy that file transfers from the popular TiVo DVR to burn to DVD or to Encode for mobile devices using Roxio Toast on OS X haven't worked Right since an October update from TiVo. Roxio product manager Patrick Nugent said his company has been working with TiVo on the issue, but he believes it affects "a small number of users."

"It is important to us that all TiVo subscribers using TiVoToGo receive the same great TiVo experience whether they are utilizing a PC or Mac," read a statement from TiVo to News.com. "It has been brought to our attention that a small subset of customers using Toast 8 have experienced a problem when trying to transfer their shows. We have been working with our partner Roxio and currently have a fix in beta."



A Sonic Solutions spokesman appeared to suggest that at least one cause of the delay is the issue's timing, as the company was updating a number of OS X software titles for compatibility with Apple's new Leopard OS. Sonic Solutions owns Roxio.

"Generally (customers) are--and should be--frustrated with us that some of their issues persisted," said the spokesman. "But it is a subset of users. We did address a good portion of users' issues. There are some additional issues that we recognize as being an issue, and we're working on (that)."




Written by: Rich Fiscus @ 9 Feb 2008 3:01

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• 7 comments

• domie

  Has anybody ever bought a product on any sytem from Poxio that worked right ?
  
  The only reason that they can claim to sell so much is because they bundle free versions of their crap products on a lot of operating systems no doubt due to some bargain bucket deal with the PC manufacturers so it's pre-installed when you first set up.
  
  The first thing I do when I buy a new PC is uninstall their awful Easy Creator Basic crap and any other rubbish they try to force on you.
  
  Toast is an appropriate name for their mac product version because that's exactly what all my cds and dvds have ended up as after trying their software - toast !!!

  9.2.2008 07:16 #1

• chaos_zzz

  i dun kown why a SIMPLE burnging software has cost so much and have system requirements like a game.
  
  i've always used nero lite and if i needed to burn some Disc with some feature or a self created menu i use ULEad

  9.2.2008 12:07 #2

• wolf123

  I agree Roxio Bits the big one.

  10.2.2008 16:22 #3

• mspurloc

  Brother, it's not just Toast. It's any of the applications TiVo recommends. Slow when they work, which is almost never. I tried them all. They should worry less about DRM and more about making their DVR system user-friendly.

  11.2.2008 01:21 #4

• wolf123

  Originally posted by mspurloc: Brother, it's not just Toast. It's any of the applications TiVo recommends. Slow when they work, which is almost never. I tried them all. They should worry less about DRM and more about making their DVR system user-friendly.I here you you are awesome I say before get too the public let some people use it and then let them set the preferences

  11.2.2008 03:46 #5

• danielell

  Hello All; I was frustrated with Roxio too where Tivo files were concerned. I suggest you all look up the software titled
  
  VideoRedu Plus at: http://www.videoredo.com/en/index.htm This program not only converts the Tivo very well but has a feature that will take out the commercials automically. Check it out!

  15.2.2008 14:28 #6

• borhan9

  Never were big fans of roxio and toast.

  3.4.2008 18:37 #7