Skype gives customers $1 for last week's downtime

Skype gives customers $1 for last week's downtime
Last week, Skype had its second-longest outage, ever, with most of its users being unable to access the service for just over 24 hours.

Today, Skype explained what happened, which I will post a snippet of here:
On Wednesday, December 22, a cluster of support servers responsible for offline instant messaging became overloaded. As a result of this overload, some Skype clients received delayed responses from the overloaded servers. In a version of the Skype for Windows client (version 5.0.0152), the delayed responses from the overloaded servers were not properly processed, causing Windows clients running the affected version to crash.



Users running either the latest Skype for Windows (version 5.0.0.156), older versions of Skype for Windows (4.0 versions), Skype for Mac, Skype for iPhone, Skype on your TV, and Skype Connect or Skype Manager for enterprises were not affected by this initial problem.

However, around 50% of all Skype users globally were running the 5.0.0.152 version of Skype for Windows, and the crashes caused approximately 40% of those clients to fail. These clients included 25–30% of the publicly available supernodes, also failed as a result of this problem.


As part of an apology for the downtime, Skype has given a credit voucher to paying members, of $1. That $1 can get you around 30 minutes of international calls, says the company.

Written by: Andre Yoskowitz @ 30 Dec 2010 0:55
Tags
VoIP Skype Downtime
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  • 3 comments
  • miketrev

    Hmmm, not convinced, I'm on the latest version and I was effected. Did get my $1 though :D



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    30.12.2010 10:08 #1

  • blueboy09

    Wow. Now I can go to Gap and get those pants I always wanted!!

    Life is about walking on thin ice, if you make too much drama, youll crack under pressure. - BLUEBOY

    30.12.2010 14:32 #2

  • plazma247

    WOW THANKS skype, i never got my credit, but you just sent me an email to charge me for skypro which i though i had already cancelled.

    TUT TUT.

    31.12.2010 05:30 #3

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