Until now, the consumer had to pay to replace the screen for accidental damage (water, cracked screen) at a cost of about $150. This was certainly expensive given that a new Nexus 5, for example, costs $299. The new policy would get you a replacement, for free.
Google has released some guidelines for the new exceptions policy, via TC:
-The phone must have been purchased through the Google Play store.
-It's a one-time exception.
-You must be within one year of the purchase date.
-The phone you get will be a refurbished model.
Additionally, this appears to be a U.S.-only policy.
Written by: Andre Yoskowitz @ 7 Sep 2014 12:03
