Recently a survey asked current Samsung customers about their feelings towards Galaxy phones after the battery issues. Majority were still willing to stick with Samsung but a huge portion, nearly 40 percent, are going to look into competitors' devices when the time comes to replace their phone. Not surprisingly there's been an increase as a survey found after the first recall 34 percent were looking to change their smartphone brand.
Of these 40 percent nearly a third were thinking of switching to Apple's iPhones and the rest were going to look at other Android manufacturers.
Clearly this is not a good sign for Samsung which is trying to do some damage control with $100 vouchers for the people that stick with them. Hopefully, for Samsung, the people will see the problems as a one off and move on. As time goes by people will surely forget.
Written by: Matti Vähäkainu @ 15 Oct 2016 14:23