More specifically it's the Apple Smart Battery Case, and its variant for iPhone XS, iPhone XS Max, and iPhone XR. According to the company, they've determined some of these products faulty.
Users may have experienced charging issues, in which case one can apply for a replacement. Apple details that the Battery Case might not charge at all or only charge intermittently while powered, or might not charge (or charge only intermittently) an iPhone.
However, there is no safety issue with the devices.
Affected units are said to be manufactured between January 2019 and October 2019.
If yours is among the affected, you can either find an Apple Authorized Service Provider or make an appointment at an Apple Retail Store to have your defective product replaced.
Written by: Matti Robinson @ 11 Jan 2020 15:51