For the most part, all purchases are part of the refund policy, and refunds can be for "any reason."
Reads the new page: "You can request a refund for nearly any purchase on Steam--for any reason. Maybe your PC doesn't meet the hardware requirements; maybe you bought a game by mistake; maybe you played the title for an hour and just didn't like it.
It doesn't matter. Valve will, upon request, issue a refund for any reason, if the request is made within fourteen days of purchase, and the title has been played for less than two hours....You will be issued a full refund of your purchase within a week of approval."
Valve will refund the money to your Steam Wallet or to the card you used to purchase it.
Of note, DLC and in-game purchases have different rules. That content can be refunded within 14 days (for DLC) and 48 hours (for in-game) as long as the content hasn't been "consumed, modified or transferred."
It will be interesting to see if the rules change for games that can be completely played through in under 2 hours, and how Steam will monitor that.
For the full refund policy, check here.
Written by: Andre Yoskowitz @ 3 Jun 2015 21:07
