Following years of complaints, Steam updates refund policy

Following years of complaints, Steam updates refund policy
After years of complaints from gamers, Valve's popular online games platform Steam has updated their refund policy.

For the most part, all purchases are part of the refund policy, and refunds can be for "any reason."

Reads the new page: "You can request a refund for nearly any purchase on Steam--for any reason. Maybe your PC doesn't meet the hardware requirements; maybe you bought a game by mistake; maybe you played the title for an hour and just didn't like it.

It doesn't matter. Valve will, upon request, issue a refund for any reason, if the request is made within fourteen days of purchase, and the title has been played for less than two hours....You will be issued a full refund of your purchase within a week of approval."

Valve will refund the money to your Steam Wallet or to the card you used to purchase it.

Of note, DLC and in-game purchases have different rules. That content can be refunded within 14 days (for DLC) and 48 hours (for in-game) as long as the content hasn't been "consumed, modified or transferred."

It will be interesting to see if the rules change for games that can be completely played through in under 2 hours, and how Steam will monitor that.

For the full refund policy, check here.

Written by: Andre Yoskowitz @ 3 Jun 2015 21:07
Steam gaming Valve
Advertisement - News comments available below the ad
  • 1 comment
  • Jemborg

    Well that's something.

    There may ultimately been legal reasons behind this but goodo anyway.

    Its a lot easier being righteous than right.

    DSE VZ300-
    Zilog Z80 CPU, 32KB RAM (16K+16K cartridge), video processor 6847, 2KB video RAM, 16 colours (text mode), 5.25" FDD

    7.6.2015 01:06 #1

© 2022 AfterDawn Oy

Hosted by
Powered by UpCloud